Delivery Service (applicable if you have selected to have your order(s) delivered to a designated billing address)
You will enjoy free standard delivery service to your specified billing address for each purchase above Kshs. 15,000 (as specified under your invoice). When you purchase for an amount of less than Kshs. 15,000, you may enjoy delivery service to your billing address at additional charge specified by us.
After your order has been accepted, we will confirm with you about the delivery time and date regarding delivery of the product(s). If payment was delayed due to bank approval process, delivery date will be adjusted accordingly. Before the arrival of the goods, you will receive a call notification from our courier. Please check whether all your ordered items are fully delivered against the invoice/delivery note (as the case may be), then sign and return the delivery note to our courier to confirm your acceptance of goods. All expected delivery dates and time are estimates only. We shall not be liable for any loss or damage incurred or suffered by the customer as a result of any late delivery.
You shall give no less than 24 hours' notice from 9:00am to 6:00pm (Sunday and public holiday excluded) to our Customer Service Department hotline or specified means via our e-store in respect of any request for change in delivery time, date and/or place, delivery of additional purchase, or change of purchased item. Please note that in the event that installation is required for any item, such installation fee is not included in the delivery fee and will be charged separately.
If for security reason or any other reasons, our courier is not able to deliver the goods to the billing address as specified in your order and get your receipt confirmation, we may ask you to collect the goods from one of our stores and will not arrange any delivery. In case of any dispute, our determination shall be final.
Store pickup service (applicable if you have selected to collect your order(s) at a designated physical store)
Please collect your purchased item(s) at your selected physical store within 15 days from the designated date of collection.
When you pick up the product in our physical store, you or your authorised representative will be required to produce the unique QR Code under your email order confirmation for identity verification. We may need you to provide further information to verify your identity (such as your full name or other personal information under your account profile). If we are not satisfied that the person requesting to collect your order(s) is yourself or your authorised representative, we will refuse the collection of the order(s) in order to safeguard your interest.
Once the order is confirmed, you are not allowed to change the selected store for collection, color or model of the selected product or to change to any other product except as agreed by us.
If your selected store is closed due to weather or any other uncontrollable factors, you may pick up the product in the same store on the next day when the store is opened.